Top 5 learnings from Australian Healthcare Week 2021

Did you know that the largest healthcare event in the southern hemisphere is based in Australia?

Alvina, from our Sydney consultancy team, went to scope out the Australian Healthcare Week Expo.

Here are our top 5 learnings from the event:

1. Rephrasing the question from “What’s the matter with you?” to “What matters to you?” enabled clinicians to deliver better patient care
(Melissa Tinsley - NSW Agency for Clinical Innovation)

2. We can predict NPS using AI to measure intensity of emotion in comments!
(Jeffrey Woods; Anita Hodge; Damien Lloyd - Healthscope)

3. Healthcare apps should be designed to solve a problem and achieve better patient outcomes.
“Does knowing the number of steps you’ve done that day help you to improve your health? Not necessarily…”
(Paul Eleftheriou - Western Health; Kean-Seng Lim - CareMonitor)

4. It’s critical to pinpoint what’s (1) confusing and (2) obvious to patients when building mechanisms to support them – to avoid information fatigue
(Nilmini Wickramasinghe - Swinburne University of Technology)

5. Consumer consultants/patient advocates can play an important role in supporting new patients by sharing sources of information and their lived experiences
(Anita Hodge - Healthscope; Deborah Sims - Lymphoma Australia)